Hi My Project will be based on "ITCS IP HelpDesk " ( helpdesk from US company which I am working now- International Paper - World Leader of Paper Products Worldwide - located in POLAND)
I will show specific rules how Helpdesk should manage their LOW and HIGH Priority Tickets reported by End Users of Intranet System Worlwide
I will post Specyfic Details and Diagrams in This Week - sorry for such delay ...
Regards to You all - Greg
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Start with defining a process, the output(s), the trigger(s). Then, identify the stakeholders who touch the workflow. Conduct interviews to determine the specific steps in the process. Post a swimlane diagram that models the process and I will provide feedback.
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